1. Introduction
Wasal Agent ("the App") is operated by Najaa Organization ("we", "us", "our"). This privacy policy explains how we collect, use, and protect information from delivery agents ("you") who use our mobile application.
2. Information We Collect
Account Information
- Full name
- Phone number
- Authentication credentials (login tokens)
Location Data
- Precise GPS location — collected continuously while you are on duty, including when the app is in the background or the screen is off.
- Location data is used to show your real-time position to customers tracking their deliveries and to dispatchers managing orders.
- Location tracking starts only when you begin a delivery shift and stops when you end it.
Device Information
- Push notification token (Firebase Cloud Messaging) for receiving delivery assignments
- Device type and operating system version (collected automatically by the platform)
3. How We Use Your Information
- Delivery operations — to assign, track, and manage deliveries in real time.
- Customer tracking — to show customers the live location of their delivery agent.
- Push notifications — to notify you of new delivery assignments and order updates.
- Authentication — to verify your identity and secure your account.
- Service improvement — to analyze delivery performance and optimize routes.
4. Background Location Access
The App requires background location access ("Allow all the time") to ensure continuous GPS tracking during active deliveries. This is necessary because:
- Delivery agents frequently switch between apps (navigation, messaging) while delivering.
- Customers expect real-time tracking even when the agent's screen is off.
- The App uses an Android foreground service with a visible notification whenever location tracking is active.
You can stop location tracking at any time by ending your shift in the app. Location is never collected when you are off duty.
5. Data Sharing
We do not sell your personal data to third parties. Your information may be shared only in the following cases:
- Customers — your live location is visible to customers during active deliveries only.
- Delivery partners and merchants — your name and delivery status are shared with the businesses you deliver for.
- Legal requirements — if required by law, regulation, or legal process.
6. Data Security
- All data is transmitted over HTTPS (encrypted in transit).
- Authentication tokens are validated server-side on every request.
- Sessions are invalidated when you log in on a new device (single-device policy).
- Location data is stored only for the duration needed for delivery operations.
7. Data Retention
We retain your account information for as long as your agent account is active. Location data from completed deliveries may be retained for operational records and dispute resolution. You may request deletion of your data by contacting us.
8. Your Rights
- Request access to your personal data.
- Request correction of inaccurate data.
- Request deletion of your data.
- Withdraw consent for location tracking by ending your shift or uninstalling the app.
9. Children's Privacy
The App is not intended for use by individuals under the age of 18. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page.
11. Contact Us
If you have questions about this privacy policy or your data, contact us at:
- Organization: Najaa Organization
- Location: Kuwait City, Kuwait
- Website: https://www.wasal.org