Privacy Policy

Last updated: May 2026

1. Introduction

Wasal respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website, customer touchpoints, merchant dashboards, delivery operations tools, and related services in Kuwait.

2. Scope of This Policy

This policy applies to information collected through:

• Wasal websites and hosted pages.
• Online forms, tracking pages, and contact requests.
• Merchant and operations dashboards provided by Wasal.
• Communications with us, including email, support, and service notifications.

This policy does not apply to third-party websites or services we do not control.

3. Persons Under 18

Our services are not intended for persons under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor submitted personal data to us, contact us so we can review and remove it where required.

4. Information We Collect

Depending on how you interact with Wasal, we may collect:

• Identity and contact data (name, phone number, email, company, and address details).
• Delivery and order data (pickup/drop-off details, order status, branch assignment, and delivery notes).
• Account and authentication data (login records, OTP verification events, and access metadata).
• Operational data (timestamps, support history, service usage patterns, and audit logs).
• Device and technical data (IP address, browser type, app/device identifiers, cookies, and diagnostics).
• Location-related data where required for delivery tracking and operations visibility.

5. How We Collect Information

• Directly from you when you submit forms, create accounts, place requests, or contact support.
• Automatically through usage logs, cookies, analytics tags, and platform telemetry.
• From service partners and integrations used to operate delivery workflows.

6. How We Use Information

We use information to:

• Provide and operate delivery services, tracking, notifications, and customer support.
• Manage merchant and branch operations and improve service reliability.
• Process service-related transactions and maintain financial and operational records.
• Detect abuse, fraud, and security incidents; enforce our terms and service policies.
• Analyze platform performance and improve user experience.
• Comply with applicable legal, regulatory, and contractual obligations.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to keep sessions active, remember preferences, understand site usage, and improve performance. You may control cookies through your browser settings, but some features may not function properly if cookies are disabled.

8. How We Share Information

We may share information only as necessary with:

• Affiliates and authorized Wasal teams operating the service.
• Vendors and processors supporting hosting, communications, analytics, payments, and operations.
• Authorities or legal bodies when disclosure is required by law or to protect rights and safety.
• Successors in case of merger, restructuring, acquisition, or asset transfer.

We do not sell personal information.

9. Data Security

We implement technical and organizational safeguards, including access controls, encryption in transit where applicable, role-based permissions, logging, and infrastructure protections. No system is 100% secure, but we continuously monitor and improve our controls.

10. Data Retention

We retain personal information for as long as needed to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal requirements.

11. Your Choices and Requests

Subject to applicable law, you may request access, correction, or deletion of certain personal information, or object to specific processing activities. We may ask for identity verification before handling such requests.

12. Policy Updates

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.

13. Contact Us

For privacy questions or requests, contact us at [email protected].